FAQs
The Shop Verse – Your Trusted Global Store
1. What is The Shop Verse?
The Shop Verse is an online store offering a wide range of quality products – from fashion to lifestyle – all delivered directly to your door, anywhere in the world.
2. Do you ship internationally?
Yes! We offer worldwide shipping. Wherever you are, we aim to deliver your order as fast and reliably as possible.
3. How long does shipping take?
Shipping times vary depending on your location and product.
On average:
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USA/UK/Canada: 7–15 business days
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Europe: 10–20 business days
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Asia/Others: 10–25 business days
You will receive tracking information once your order is processed.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number by email. You can track your package through our Track Order page.
5. What payment methods do you accept?
We accept all major debit card, PayPal, UPI, and other secure payment options depending on your country.
6. Are the products halal or ethically sourced?
Yes – we strive to offer products that are ethically sourced and compatible with halal standards, especially for personal care or lifestyle items.
7. Can I cancel or change my order?
Orders can be modified or cancelled within 6 hours of purchase. Once processed, we cannot make changes. Contact us immediately at support@theshopverse.com.
8. What if I receive a damaged or wrong item?
We're sorry for the inconvenience! Please email us with pictures within 48 hours of delivery, and we’ll assist with a replacement or refund.
9. Do you offer refunds or returns?
Yes, we have a 7-day return policy for eligible products. Please check our Refund Policy page for full details.
10. How can I contact you?
You can reach us any time via:
📧 Email: support@theshopverse.com
📱 Instagram/WhatsApp (optional)
We aim to respond within 24 hours.